Refund policy
If the buyer wishes to cancel his order even before the order has been processed and shipped, he must notify the provider at the email address info@kjutbutik.eu. If the shipment has not yet been processed and shipped, the order will be canceled at no additional cost. A confirmation of order cancellation will be sent to the buyer's email address, and the already paid purchase price will be returned to the buyer's means of payment.
In the case of contracts concluded at a distance, according to the Consumer Protection Act (Article 43), the buyer has the right to inform the provider within 15 days that he is withdrawing from the contract, without having to give him a reason for his decision. The buyer must inform info@kjutbutik.eu of his decision to return the shipment within 15 days of receipt, and the received goods must be returned within 14 days of the notification to the address: Kalais d.o.o., Medlog 22i, 3000 Celje The deadline starts the day after receiving the goods . The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the goods. You can also return the goods within 14 days of receipt without prior written notice. The message is considered to be on time if the shipment is delivered within 14 days of receipt or within 14 days of written notice of withdrawal from the contract. The consumer can submit the notice of withdrawal to the company on a form or with an unequivocal statement from which it is clear that he is withdrawing from the contract.
The goods must be returned undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the buyer. When returning, the buyer must provide his personal data and the transaction account to which the purchase price should be returned. When returning goods, you can request a refund, credit or another product. In the case of a refund, we return the purchase price, minus delivery costs, to your transaction (personal) account within 14 days at the latest.
In the case of payment with a gift voucher, the returned goods can be exchanged for other products of the value of the voucher or a gift voucher of the same value can be reissued. Vouchers are not redeemable in cash! You can send all possible questions to info@kjutbutik.eu.
>> PURCHASE WITHDRAWAL FORM
In the case of contracts concluded at a distance, according to the Consumer Protection Act (Article 43), the buyer has the right to inform the provider within 15 days that he is withdrawing from the contract, without having to give him a reason for his decision. The buyer must inform info@kjutbutik.eu of his decision to return the shipment within 15 days of receipt, and the received goods must be returned within 14 days of the notification to the address: Kalais d.o.o., Medlog 22i, 3000 Celje The deadline starts the day after receiving the goods . The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the goods. You can also return the goods within 14 days of receipt without prior written notice. The message is considered to be on time if the shipment is delivered within 14 days of receipt or within 14 days of written notice of withdrawal from the contract. The consumer can submit the notice of withdrawal to the company on a form or with an unequivocal statement from which it is clear that he is withdrawing from the contract.
The goods must be returned undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the buyer. When returning, the buyer must provide his personal data and the transaction account to which the purchase price should be returned. When returning goods, you can request a refund, credit or another product. In the case of a refund, we return the purchase price, minus delivery costs, to your transaction (personal) account within 14 days at the latest.
In the case of payment with a gift voucher, the returned goods can be exchanged for other products of the value of the voucher or a gift voucher of the same value can be reissued. Vouchers are not redeemable in cash! You can send all possible questions to info@kjutbutik.eu.
>> PURCHASE WITHDRAWAL FORM